Support Specialist (FinCrime Analyst) - English and Romanian

Company:

Revolut is a rapidly growing fintech company, which emphasizes innovation and flexibility in its workplace culture. Revolut offer employees the autonomy to work from home, the office, or a combination of both, supporting a healthy work-life balance. Additionally, Revolut provides a '120-day workation' policy, allowing staff to work remotely from new locations and explore different cultures while maintaining productivity.

Role:

Job Description

The Financial Crime Operations department is at the forefront of Revolut’s efforts to keep customers and their money safe. These special agents work directly with customers to resolve issues and flag potential concerns. Using cutting-edge technology, we aim to prevent financial crime in a way the financial world hasn’t seen so far. We are looking for a FinCrime Analyst to join our Compliance team. You’ll be responsible for addressing customer issues, requiring collaboration with various colleagues, both internally and externally, to ensure outstanding customer satisfaction. Our global fintech status necessitates 24/7 availability, which may involve night and weekend shifts, with compensations provided for such schedules.

Job Requirements

Fluency in English and Romanian is essential, along with excellent communication and writing skills. Candidates should have experience in a retail banking environment, dealing with external law enforcement and government agencies. Knowledge of court orders, DPAs, POs, and witness statement preparations is required. Strong confidence in communication across all levels within the organization is vital, as is rigorous attention to detail.