Customer Experience Manager

Company:

Revolut is a rapidly growing fintech company, which emphasizes innovation and flexibility in its workplace culture. Revolut offer employees the autonomy to work from home, the office, or a combination of both, supporting a healthy work-life balance. Additionally, Revolut provides a '120-day workation' policy, allowing staff to work remotely from new locations and explore different cultures while maintaining productivity.

Role:

Job Description

Our Customer Support team is the public face of the company and provides first-class front-line support to our millions of customers. We're also internal customer champions, working with product teams to ensure customers stay at the forefront of everything Revolut does. We’re looking for a skilled Customer Experience Manager to ensure Revolut is listening to customers and improving products and services based on what we hear. You'll work with teams across the business to provide the experiences and interactions that drive customer excitement. Up for the challenge? Let’s get in touch.

Job Requirements

4+ years of experience working in tech consultancy or other fast-paced B2C company is required. The ideal candidate should have experience in customer experience project management marketing and/or communications. You should possess experience influencing other teams to implement your plans and demonstrate fluency in English with excellent verbal and written communication skills. Great self-organisation and the ability to maintain tight deadlines are essential along with a bachelor’s degree. Nice to have is fluency in Ukrainian.