Business Compliance Manager (Customer Experience)

Company:

Revolut is a rapidly growing fintech company, which emphasizes innovation and flexibility in its workplace culture. Revolut offer employees the autonomy to work from home, the office, or a combination of both, supporting a healthy work-life balance. Additionally, Revolut provides a '120-day workation' policy, allowing staff to work remotely from new locations and explore different cultures while maintaining productivity.

Role:

Job Description

The Compliance team supports the business with developing and releasing cutting-edge features for millions of customers around the world. We’re looking for a Business Compliance Manager to share their expertise on customer service and complaints handling within Revolut Customer Operations. You'll ensure we comply with customer service regulations while keeping up to date on any changes. This is an opportunity to gain experience with different markets and products globally by collaborating with local/entity regulatory compliance representatives to ensure local rules are considered in the customer journey. Be warned, this is a very hands-on role. Up for the challenge? Let’s get in touch.

Job Requirements

Experience in customer service and dispute resolution development of new policies and review of conduct risk. Knowledge of customer-focused regulations such as Consumer Duty and Payment Services Regulation 2017. Experience in top-tier investment banking or strategy consulting as well as fast-growing technology companies is desirable. An excellent understanding of how compliance risk and business risk interact is required along with highly adaptable skills for working in a fast-paced environment. The ability to work well under pressure and manage multiple projects while meeting tight deadlines is also essential.