Technical Customer Support Specialist (Evening Shift)

Company:

We strive to create a future where all businesses have access to big data and business intelligence, aiming to create an environment where everyone can grow and thrive. As a leading company in the proxy and web intelligence industry, we ensure that the highest business ethics standards lead all our operations. Our core values guide us toward achieving our mission.

Role:

Job Description

As a Technical Customer Support Specialist for the Evening Shift you will actively engage with customers via live chat and email to resolve their queries ensuring an exemplary customer experience. Your role will involve interpreting customer needs and fine-tuning our customer success processes while working closely with technical teams to comprehend IT business logic. The position requires you to foster robust customer relationships transforming clients into advocates. You will be part of a rapidly growing team dedicated to delivering outstanding customer service in an ultra-ambitious environment. Here you will benefit from ample career opportunities supported by internal and external learning resources.