Technical Customer Support Specialist (Day Shift)

Company:

We strive to create a future where all businesses have access to big data and business intelligence, aiming to create an environment where everyone can grow and thrive. As a leading company in the proxy and web intelligence industry, we ensure that the highest business ethics standards lead all our operations. Our core values guide us toward achieving our mission.

Role:

Job Description

In this role as a Technical Customer Support Specialist you will address customer queries via live chat and email providing exceptional customer experience. You will ensure reliable information is communicated addressing customers' inquiries and assist in fine-tuning the customer success processes. Collaborating with technical teams will be essential to understand IT business logic while building strong customer relationships to convert them into advocates. This position requires fluency in English strong empathy for clients and a proactive desire to grow professionally. You will work during the day shift in a hybrid model with the opportunity to join a supportive team that values both mental and physical well-being. Embrace the challenges in a fast-paced environment and contribute to customer satisfaction while developing your own career.