Customer Success Manager (Evening Shift)

Company:

We strive to create a future where all businesses have access to big data and business intelligence, aiming to create an environment where everyone can grow and thrive. As a leading company in the proxy and web intelligence industry, we ensure that the highest business ethics standards lead all our operations. Our core values guide us toward achieving our mission.

Role:

Job Description

As a Customer Success Manager during the evening shift you will be the first point of contact for both existing and potential customers addressing their inquiries and feedback. Your mission includes identifying and reporting bugs collaborating closely with our product and engineering teams and enhancing customer experience through suggestions for FAQs and workflow automation. You will actively engage in our fast-growing tech startup environment contributing to customer satisfaction and product excellence. We provide comprehensive support for your career growth with access to resources for professional development and mental well-being. Working hours are from 05:00 PM to 02:00 AM with a rotating schedule that may include weekends. You will thrive in an atmosphere that promotes both personal and company success as you help shape our customer's experiences and our product together.