Customer engagement and retention manager | Mid-Senior

Company:

Nord Security is one of the world’s leading providers of digital security and privacy solutions for businesses and individuals. We are a home for advanced security solutions that share the Nord brand and values. Today, our products are used by millions of customers worldwide and praised by all the major cybersecurity experts and top media outlets.

Role:

Job Description

Lead customer-centric initiatives: Develop and execute strategic plans to enhance customer retention foster expansion opportunities (cross-sells upsells) and maximize customer lifetime value; Shape the customer journey: Collaborate with cross-functional teams (Sales Product and Customer Success) to create seamless personalized experiences that engage and delight customers across their lifecycle; Deliver actionable insights: Leverage customer data and analytics to identify trends track engagement and uncover opportunities for growth within the existing client base; Optimize lifecycle campaigns: Build and manage tailored marketing initiatives that drive retention renewals and advocacy ensuring alignment with customer needs. Team leadership: Mentor and empower your team to execute on strategic goals fostering collaboration and delivering measurable outcomes.

Job Requirements

Experience: 5+ years in customer marketing lifecycle marketing or a related field with a focus on B2B SaaS products and customer retention strategies; Customer-Centric Approach: Strong expertise in crafting marketing strategies that enhance retention drive account expansion and build advocacy among existing customers. Strategic Vision: Proven ability to design and execute lifecycle strategies that improve customer engagement and deliver measurable business results; Leadership Skills: Experience leading teams and working cross-functionally with sales product and customer success teams to achieve shared objectives; Analytical Expertise: Proficiency in marketing analytics tools and the ability to translate data insights into actionable strategies; Results-Oriented: A demonstrated track record of driving impactful marketing campaigns that achieve retention expansion and advocacy goals.