Technical Customer Support Specialist (Fintech)

Company:

Our Vilnius office is in the modern K29 business center, easily accessed via bus, but we also offer bike storage. Our working space offers an appealing, ergonomic environment, kitchen spaces, and an in-house library. The building hosts a canteen and vending machine as well as restaurants and shops within walking distance. Nasdaq Vilnius offers our employees a strong compensation package that includes an annual bonus, equity grant, and access to an employee stock purchase program. Employees receive 20 days of annual vacation (plus 1 additional flex day every two months), III pillar pension plan with additional contribution from Nasdaq, a flexible health insurance program, career development programs, and more.

Role:

Job Description

As a first-line support professional at Nasdaq you will be responsible for resolving client issues using our Case Management system and various communication channels. Your role requires both autonomous problem-solving abilities and collaboration with team members to facilitate process development and documentation. The ideal candidate is someone eager for career advancement within our expanding organization demonstrating a commitment to delivering expert-level support for AxiomSL products and infrastructure on the Nasdaq Cloud Platform. This includes maintaining performance metrics and ensuring professional communication with clients while adhering to established ISO-9001 and ITIL processes. Your work will involve documenting and analyzing technical issues providing configuration guidance to customers and engineering teams and collaborating with cross-functional teams to enhance our knowledge database and best practices.