Front Office Support Analyst with knowledge of Financial Derivatives

Company:

Our Vilnius office is in the modern K29 business center, easily accessed via bus, but we also offer bike storage. Our working space offers an appealing, ergonomic environment, kitchen spaces, and an in-house library. The building hosts a canteen and vending machine as well as restaurants and shops within walking distance. Nasdaq Vilnius offers our employees a strong compensation package that includes an annual bonus, equity grant, and access to an employee stock purchase program. Employees receive 20 days of annual vacation (plus 1 additional flex day every two months), III pillar pension plan with additional contribution from Nasdaq, a flexible health insurance program, career development programs, and more.

Role:

Job Description

As a Front Office Support Analyst at Nasdaq in Vilnius you will play a vital role in customer interaction and support for the Capital Market Solutions Application (Calypso). Your primary responsibilities include resolving product issues advising on configuration and assisting with upgrades while collaborating with clients partners and internal teams. You will be tasked with managing escalated issues ensuring effective communication and conducting regular meetings with clients to address concerns. Additionally staying informed on market trends and contributing to the development of new tools will be crucial in enhancing customer satisfaction and support efficiency. Your role offers an opportunity to deepen your knowledge of capital markets in a client-focused environment surrounded by dynamic problem solvers.