Business Analyst - Client Support, Axiom SL, FinTech

Company:

Our Vilnius office is in the modern K29 business center, easily accessed via bus, but we also offer bike storage. Our working space offers an appealing, ergonomic environment, kitchen spaces, and an in-house library. The building hosts a canteen and vending machine as well as restaurants and shops within walking distance. Nasdaq Vilnius offers our employees a strong compensation package that includes an annual bonus, equity grant, and access to an employee stock purchase program. Employees receive 20 days of annual vacation (plus 1 additional flex day every two months), III pillar pension plan with additional contribution from Nasdaq, a flexible health insurance program, career development programs, and more.

Role:

Job Description

The Support Analyst role at Nasdaq in Vilnius focuses on delivering expert-level support for AxiomSL software solutions. This position acts as the primary contact for clients efficiently resolving product issues and ensuring adherence to compliance requirements. You will interact with clients regarding problem resolution through various channels including a Case Management system and meetings. The position requires maintaining significant domain expertise while also developing internal processes and documentation. A successful candidate will thrive in a collaborative environment and will demonstrate ownership of operational responsibilities enabling both personal and company growth. Additionally opportunities for career advancement within the organization are available as the individual progresses.