Supervisor Technical Support

Company:

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

Role:

Job Description

As a Supervisor, Technical Support at Dexcom, you will lead a dedicated team providing assistance to patients and families using Dexcom products. Your leadership and technical expertise are crucial in coaching and developing the team to ensure a high-quality support experience, focusing on effective troubleshooting and communication to resolve issues efficiently. This role includes overseeing the employee lifecycle from hiring to retention, encouraging continuous improvement while meeting or exceeding department metrics. You will also foster exceptional relationships across departments to enhance communication and operational efficiency while actively participating in escalated customer resolutions and market launches.