Product Support Advisor

Company:

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

Role:

Job Description

As a Product Support Advisor (with German language) at Dexcom you will become an expert in our innovative CGM technology that measures glucose levels in real time. After comprehensive onboarding and training you will provide compassionate guidance and support to Dexcom patients living with diabetes as well as their families and caregivers. You will be the first point of contact for patients and medical professionals in Germany addressing their questions and troubleshooting issues related to Dexcom devices and applications. In this role you will also document and analyze patient information send replacements and samples while performing follow-ups. Collaboration with internal teams is essential to ensure data accuracy and confidentiality while maintaining high satisfaction scores in surveys. Your ability to communicate effectively and professionally will be key as you educate and train patients and healthcare providers on our products.