Inside Sales Representative

Company:

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

Role:

Job Description

The Dexcom Customer Support role is vital for delivering exceptional customer service mainly to patients using Dexcom products. This position involves high levels of interaction with internal and external stakeholders, emphasizing professionalism, attention to detail, and organizational skills. Challenges arise during high workloads, requiring resilience and tenacity. Key responsibilities include handling patient communications, ensuring correct account setups, and achieving revenue and customer acquisition targets. The role also incorporates maintaining in-depth product knowledge and utilizing internal systems for efficient service delivery. Overall, it demands a patient and empathetic approach to ensure a positive customer experience, contributing to Dexcom's mission of improving health outcomes.