Customer Service Representative

Company:

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

Role:

Job Description

As a Customer Service Representative at Dexcom you will specialize in our cutting-edge continuous glucose monitoring technology. This role requires you to assist patients with various inquiries related to our e-commerce platform and product orders. You will engage with customers via calls emails and social media ensuring their queries are addressed promptly. You will document all communications in our internal systems and provide guidance regarding our product offerings. Strong problem-solving abilities are essential as you will troubleshoot and resolve issues raised by Dexcom Patients and Partners. Ultimately your efforts will contribute to creating a high-quality customer experience that aligns with our commitment to improving health outcomes.