Operations Officer in Customer Care Delivery FI and NO Team

Company:

In Danske Bank Lithuania we gathered smart, innovative and open colleagues with can-do mindset, who are reimagining banking services and creating an ingenious product portfolio, and at the same time – ensure smooth daily operations of the entire Danske Bank Group. Consider us as “the engine of the bank” – while we do not provide banking services to customers in Lithuania, we are the brain and muscle behind many of Danske Bank’s services to our global customers. Our high-quality delivery and can-do approach led us to becoming a strategic site for Danske Bank, an international community of 22,000+ colleagues worldwide.

Role:

Job Description

As a member of the Everyday Banking Corporate team you will engage with corporate clients to provide high-quality banking services focused on efficiency and customer satisfaction in the Finnish and Norwegian markets. Your responsibilities will include facilitating account openings and closures while managing e-banking features and daily customer requests to enhance the overall experience. You will collaborate closely with various stakeholders and continuously seek to improve processes through modern methodologies such as Lean and Robotics. The role calls for a detail-oriented individual with a minimum of one year in an operational role offering flexibility in seniority based on experience. This position is based in Vilnius and currently supports a hybrid work model allowing for remote work a few days a week.