Linux Desktop Support Associate

Company:

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Canonical has been a remote-first company since its inception in 2004.​ Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.

Role:

Job Description

As a Linux Desktop Support Associate at Canonical you will be responsible for providing exceptional technical support to employees and customers while managing all cases from inception to resolution. Your role demands strong communication skills and a customer-centric approach as you triage issues and prioritize tasks effectively. Working remotely you will support onboarding for new employees and assist with technical needs during global events while ensuring timely updates to internal customers. You will maintain a proactive stance in your learning about new technologies and contribute to a shared knowledge base to enhance service delivery. Your ability to troubleshoot and solve problems in a Linux environment will be crucial in this position. Additionally you will be expected to communicate regularly with your team and explore opportunities for service improvements. The role offers a dynamic environment where you will continually evolve alongside Canonical’s products and services in a supportive and collaborative manner.